Our Specialist Nurses

Whether you've been diagnosed or have concerns about prostate cancer, our Specialist Nurses are here to support you and answer your questions by phone or email. We also welcome calls from concerned partners, family members and friends as well as from health professionals.

How can we help?

Our Specialist Nurses offer up-to-date, reliable and balanced information on all aspects of prostate disease - in a 2011 survey, 98.5% of callers surveyed said they got the information they needed.

We also provide emotional support and can signpost callers to other organisations for additional help. Our nurses are however, unable to diagnose a medical condition and any information provided should not replace any medical advice given by your doctor.

We are a member of The Helplines Partnership                         and our service has been accredited to The Helplines Standard. This means that through independent assessment, we have demonstrated that we are committed to quality and offer a professional service.

We aim to answer over 85% of attempted calls to our nurses. However, there are times when the helpline can experience a high volume of calls and callers are given the option to queue. We know that there are more calls to the Specialist Nurses in the morning, so you are more likely to speak with a nurse on your first attempt if you call after 12 noon.

Many people have been calling about:

The PSA test and what is it?

The PSA is a blood test that measures the total amount of prostate specific antigen (PSA) in your blood. A raised PSA level may show that you have a problem with your prostate, but not necessarily prostate cancer.

To find out more speak with one of our Specialist Nurses on 0800 074 8383.

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Contact us by Telephone

Call our confidential Helpline on 0800 074 8383. Textphone users can use text relay to access the Specialist Nurses by calling 18001 0800 074 8383 so that a text relay operator can help us give you the support and information you need.

Monday - Friday 9-6pm, Wednesday 9-8pm

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Contact us by Email

We appreciate that sometimes people find it easier to contact us by email rather than talk to one of the nurses directly. By using our contact form, you can send your question to the specialist nurses.

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Contact us by Letter

Please send your queries to the following address:

Prostate Cancer UK Specialist Nurse Team
Fourth floor, The Counting House, 53 Tooley Street, London SE1 2QN.

We aim to respond to letters and emails within five working days. However, if your query is urgent or you have lots of questions, you will receive a much quicker response by calling our Specialist Nurses. Please note, we are unable to respond to queries from outside the UK, as there are differences in healthcare service provision in other countries.

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Confidentiality

The Helpline telephone, email and postal enquiry services are confidential between you and Prostate Cancer UK. If you contact the Specialist Nurses, you may choose to provide personal information which will only be used for the purposes of dealing with your enquiry.

Any personal information provided will not be passed onto anyone else without your express permission except in exceptional circumstance to comply with the nurses' code of professional conduct or the law. Examples of this might include children contacting the service reporting abuse, anyone reporting serious self harm, anyone expressing the intention of harming someone else, or if a terrorist threat is reported.

Your personal information and details of the enquiries received are stored on a secure database. If for any reason you wish to have your personal details removed from our records, please contact the Specialist Nurses.

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Call Monitoring

Calls are recorded and monitored for training purposes. This is an important part of maintaining quality on the Helpline. All calls are kept confidential to Prostate Cancer UK and are destroyed securely after use.

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Helpline Feedback

We regularly review the service we offer and strive to improve and develop it whenever we can. An essential part of this review involves finding out about the experiences of people using our Specialist Nurse service. You can provide us with your feedback by completing our feedback form.