How can we help?
Our specialist nurses offer up-to-date, reliable and balanced
information on all aspects of prostate disease - in a 2011 survey, 98.5%
of callers surveyed said they got the information they needed.
We also provide emotional support and can signpost callers to
other organisations for additional help. Our nurses are however,
unable to diagnose a medical condition and any information provided
should not replace any medical advice given by your doctor.
We are a member
of The Helplines
Association and our service has been accredited to
The Helplines Standard. This means that through independent
assessment, we have demonstrated that we are committed to
quality and offer a professional service.
We aim to answer over 85% of attempted calls to our nurses.
However, there are times when the helpline can experience a high
volume of calls and callers are given the option to queue. We know
that there are more calls to the helpline in the morning, so you
are more likely to speak with a nurse on your first attempt if you
call after 12 noon.
Many people have been calling about:
Lots of people are calling about their family history and risk
of developing prostate cancer?
There are several factors that may increase your chance of being
diagnosed with prostate cancer. Age, family history and ethnicity
are the risk
factors men should be aware of.
To find out more speak with one of our specialist nurses on 0800
074 8383.