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Live chat

Live chat with a Specialist Nurse

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Chat with a Specialist Nurse

If you are hard of hearing, feel uncomfortable or embarrassed speaking directly to one of our Specialist Nurses over the phone, or if you have a question that you want a quick answer to; the Specialist Nurses also operate a live chat service.

Live chat, is our online service which allows you to directly connect with one of our Specialist Nurses. So, if you’re concerned about prostate problems, have been diagnosed with prostate cancer or other prostate diseases, or if you’re the partner, family or friend of someone affected, you can use our Live chat service to speak to our nurses about matters that concern you.

How do I use Live chat?

The Live chat service is available Monday to Friday 10am - 4pm and Wednesday 10am - 8pm.

You can request a chat by clicking this button on your computer or mobile device:

Request a live chat


When you visit certain pages of our website (like this one) from a desktop computer, you’ll see a blue box in the bottom right hand corner of the page with an invite to chat with a nurse. If there are no nurses available to chat at that time, then the blue box won’t appear. Clicking on the box will open a conversation window which will ask you for your name and an email address. You don't need to use your real name: our nurses will use the name you choose to give them.

Once you’ve filled in your details, you'll be able to start talking with a nurse. It’s as simple as that!

What people tell us

The nurse was so helpful. She was able to answer all my questions and I had time to gather my thoughts and really think about what I needed to ask, which can sometimes be tricky over the phone. It's definitely a service I would use again.