Matchdays men united

Thinking about collecting at one of our match days but have some questions? Or have you registered to be a match day collector and want some further information? Then check out our frequently asked questions below. 

Things to think about before signing up

  • I won’t be able to get there until after the start time, is this an issue?  

    Please contact the volunteer team directly at or call us on 020 3310 7000/7161.

  • Can I bring my kids?  

    Providing they’re 16 or over due to rules and regulations with handling and collecting money. This should not be a problem, however you will still need to register them on Eventbrite.

  • Do I have to watch the game?  

    No, if you only want to collect, please do let us know so we can allocate the free ticket to someone else.

  • Can I bring a friend?  

    Yes, but it is essential to register them first to ensure there are still places available. Please register them via the relevant Eventbrite page. Please note if someone hasn’t registered they may have to be turned away on the day.

Signing up

  • Can I sign up more than one person at a time?  

    Yes, but we will need contact & registration details for each person you register.

  • What is the maximum number of people I can sign up for one game?  

    You can sign up to three additional people. However please be aware you will need to register each individual, providing us with their contact details and other registration information including any criminal convictions and emergency contact details. So you may wish to register yourself and send on the registration link to your friends and family. 

  • What is the maximum number of games that I can sign up for?  

    You can sign up to collect at five different games. If you want to do more than five matches you will need to contact us at or call us on 020 3310 7000/7161. We will only allow an individual to attend more than five games under special circumstances. 

  • If I register, am I guaranteed a place?  

    You must be 16 or over to attend a match day.

    Places are allocated on a first come first served basis.Your place is not confirmed until you have received a personalised confirmation email from your local Volunteer Support Officer at Prostate Cancer UK.

    If there are any issues with your registration or if we have to cancel any collection places we will let you know as soon as possible.

  • The match I want to volunteer at is listed as fully booked, is there a waiting list?  

    Yes there is a waiting list available please email with the fixture you would to volunteer at. The volunteer support officer for your area will then contact you directly to let you know you are on the waiting list and will then be in touch should a space becomes available.

  • I have registered, when will I get more details?  

    You will receive a welcome email within 10 days of registering and a detailed briefing approximately two weeks before the game. 

Cancellations/exchanges or changes of circumstances

  • I have registered but am no longer able to attend. Can I cancel my place?  

    Yes.  Please contact your local volunteer support officer directly. If you are unsure who that is you can email us or phone 0203 310 7211 to let us know. Please let us know as soon as possible so we can reallocate your place.

  • I am no longer able to attend, but my friend would like to take my place, would this be possible?  

    That will be possible in most cases, but you will need to contact us to arrange this.  Please contact your local volunteer support officer directly or contact us via email on or phone 020 3310 7000/7161.

  • I’ve changed my address or other personal details, how do I update my details?  

    Please contact your local volunteer support officer directly or contact us via email on or phone 020 3310 7000/7161.

Advice for the day of the match

Well make sure you're full briefed up and ready to go before the match happens - but if there are specifics you'd like to know before you sign up, see below!

  • What do I need to wear?  

    Please dress appropriately for the time of year. Warm, comfortable clothes and shoes, and waterproofs if needed.  We will provide you with tabards with Prostate Cancer UK logos to go over your clothes.

  • Can I park a car?  

    Unfortunately we do not have allocated parking spaces but please check the club website for nearest parking. 

  • Will you reimburse expenses?  

    We will reimburse up to £15 for all expenses. This amount is for travel, parking and refreshments (food and drink – non alcoholic). Please see your match specific volunteer briefing for more information.

    Please note that we will not reimburse expenses for alcohol. Please refer to our expenses policy for more information.

  • Where do I collect my free ticket from?  

    Your volunteer leader will give you this after the collection prior to kick off.  Please note that a few games do not include free tickets, this will be indicated on the registration form.

  • Can I sit in my team's end to watch the game?  

    For Football League games the tickets are at the discretion of the club but will usually be at the Home end. We are unable to change the tickets once they are allocated by the club. For Wembley Finals we are usually allocated a 50:50 split, but we cannot guarantee this. Please let your Team Leader know of your preference on the day.

  • Can I get a scarf?  

    Unfortunately due to costs we don’t provide Men United scarves.

  • Can I have a t-shirt?  

    We don’t provide T-shirts but you will be loaned a tabard to wear during the collection.

  • Can I be teamed up with someone?  

    We recommend a buddying-up system so you are in pairs for the collection. However for some games this may not be possible if numbers are low.  Please discuss with your Team Leader on the day.

  • Do we still collect if the weather is bad?  

    Yes, provided the match is going ahead. 

  • What happens if the match is postponed?  

    Your Team Leader will make best efforts to contact you as soon as possible.  We strongly advise you check the club website before leaving home as well and contact the Team Leader if you notice the match is postponed.

  • What happens if the time or date of the game changes?  

    We anticipate that a few fixtures will be moved by The Football League, typically with a few weeks notice.  This is often when a game is moved to fit Sky television schedules and cup progression.  If a game is moved, we will first consult with the Team Leader to establish if they are still available to attend and then inform you of whether we will still intend to go ahead with the collection.