The Fatigue support service is confidential between you and Prostate Cancer UK. If you contact the specialist nurses, you may choose to provide personal information which will only be used for the purposes of the service.
Any personal information provided will not be passed on to anyone else without your express permission except in exceptional circumstance to comply with the nurses' code of professional conduct or the law. Examples of this might include children contacting the service reporting abuse, anyone reporting serious self-harm, anyone expressing the intention of harming someone else, or if a terrorist threat is reported.
Your personal information and details of the call content are stored on a secure database. Feedback you provide by completing an evaluation call after you complete the service will be stored securely and only the person responsible for evaluating the feedback will have access to this. We will ensure that no individual is identifiable from the data he provides. If for any reason you wish to have your personal details or data removed from our records, please contact the specialist nurses. All sensitive data will be securely stored for 2 years for statistical analysis and then securely destroyed.
Calls are recorded and monitored for training purposes. This is an important part of maintaining quality on the Fatigue support service. All calls are kept confidential to Prostate Cancer UK and are destroyed securely after use.