0:30 Learning hours


Service management

Introduction to service transformation

This module provides an introduction to service change and service change terminology. This module also introduces the Plan, Do, Study, Act (PDSA) model for improvement.

When you have completed this module, you will:

  • Have increased awareness of the importance of service change
  • Understand relevant service change terminology and approaches to change
  • Be able to explain the PDSA model for improvement

This module is part of the following courses: