Contacting us by post

We’re currently experiencing severe delays with our post. If you wish to contact us, please consider doing so by phone or email wherever possible. You can also send us a direct message via social media.

If you have donations to send us in the form of cheques or vouchers, please call 0800 082 1616 or email us at for advice on other ways to donate and reach us.

If this is not possible, please be advised it may take six to eight weeks for postal donations and other communications to be processed. We’re working on a way to improve how we receive and process our post and hope to update this page in the New Year. Thank you, for your patience.