We are monitoring the quality of our Helpline and are interested
in your recent experience of using the service. We would like to
hear your feedback to ensure we provide a high standard of care to
people who call our Helpline and continue to improve our
service.
The survey should take about 10-15 minutes and it is completely
anonymous. Any information you give in the questionnaire will
remain confidential.
The questionnaire is broken down
in three parts
Part 1: Quality of the Helpline
service - Asks questions about how easy or difficult it was
to contact the Helpline and the length of time you had to wait for
to speak to a nurse.
Part 2: Reason for Calling
- Asks questions about your recent conversation with a Helpline
nurse, the reason why you contacted us and your overall view of the
service.
Part 3: Information about
you - This will help us to monitor the profile of the people
using the service and help us make sure we are reaching different
age groups, geographical regions and people from different ethnic
groups.
Complete our survey
If you experience any problems whilst completing the survey
please contact Sheba Qureshi on 0208 222 7150 or email:sheba.qureshi@prostate-cancer.org.uk